First National Bank of America is looking for an Assistant Branch Manager for our East Lansing Branch.  This role is responsible for assisting in the managing all aspects of a retail branch including account opening, account maintenance and processing transactions to assure timely and accurate handling of transactions in order to deliver exceptional customer service while driving deposit growth. The Assistant Branch Manager will maintain compliance within the branch, including cash handling, audit procedures and regulatory training. A successful candidate will have a strong customer focus, outstanding teamwork and communication skills, and the ability to stay organized, meet deadlines, and maintain accurate records.

Responsibilities:

• Coordinate/support/sell all bank products and services
• Assist customers in-person and via emails, phone calls and instant messages
• Maintaining weekly cash flow for the branch
• Perform monthly cash audits for staff and maintain corresponding records
• Comply with all relevant regulations and follow all bank procedures.

Qualifications:

• Excellent verbal, written and interpersonal communication skills
• Detailed knowledge of banking regulations
• Demonstrated ability to create process and develop structure at a growing company
• Working knowledge of Microsoft Office with emphasis on Excel and Word
• Exceptional skills with technology, including the ability to problem solve when systems are not operating as intended.
• Experience with Jack Henry products is a bonus but not required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking customer-focused Bilingual Support Specialist to build positive relationships with both English and Spanish-speaking customers who are seeking home ownership.  In this role, you are the front line for all new mortgage inquiries received through multiple channels such as phone, email and request forms. You will be responsible for uncovering client needs, building rapport and gathering important, sensitive information to determine if a client qualifies for our products. If you have a passion for serving Spanish-speaking communities, have the drive to exceed customer expectations, we welcome you to apply to join the First National team!

Compensation includes an hourly wage plus the opportunity to earn monthly commissions based on results.

Responsibilities:

• Manage a large volume of incoming calls with a high level of urgency, professionalism and product knowledge
• Educating clients to prepare for the home buying process
• Performing in a team-oriented environment
• Document all customer communications accurately
• Regular follow up

No mortgage experience? No problem! We provide in-house training to all of our Bilingual Support Specialists focused on delivering a thorough understanding of all aspects needed to set them up for success.

Qualifications:

• Patience, empathy, enthusiasm and exceptional bilingual English/Spanish communication skills are an absolute must.
• Customer service experience
• Time management and organizational skills to support working in a demanding, fast-paced environment
• Ability to meet goals and objectives efficiently
• Ability to learn and work with various business software

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is looking for a courteous and tactful Branch Customer Service Specialist to support our physical and online branches out of our East Lansing branch.  The ideal candidate will be able to combine accuracy and follow-through with excellent customer service skills. The Branch Customer Service Specialist involves working with customers with the purpose of giving or obtaining information, building relationships, or soliciting cooperation through multiple channels, including phone, e-mail, in person and messaging.

Responsibilities:

• Support Online Branch customers opening or making changes to new accounts
• Providing support to customers wishing to open, access or use online banking
• Support branch deposit production by opening accounts in-branch as needed
• Support branch by processing teller transactions as necessary
• Answer incoming calls from customers
• Comply with all relevant regulations and follow all bank procedures

Qualifications:

• Strong written and verbal communication
• Qualified candidates will be detail oriented with skills in record maintenance
• Candidates should be able to multitask while operating in a fast-paced environment.
• Knowledge of deposit account opening regulations preferred

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is looking for a Branch Manager to manage our East Lansing Branch.  This role is responsible for managing all aspects of a retail branch including account opening, account maintenance and processing transactions to assure timely and accurate handling of transactions in order to deliver exceptional customer service while driving deposit growth. The Branch Manager will monitor daily workflow within the department to ensure that all deadlines are met and resources utilized effectively. A successful candidate will have a strong customer focus, outstanding teamwork and communication skills, and the ability to stay organized, meet deadlines, and maintain accurate records.

Responsibilities:

• Coordinate/support/sell all bank products and services, including cash management products and services to existing and prospective customers.
• Assist customers in-person and via emails, phone calls and instant messages.
• Coordinate employee schedules to maintain service standards.
• Meet with staff weekly, or more frequently, to discuss employee performance, feedback and define goals for the employee’s development
• Comply with all relevant regulations and follow all bank procedures.

Qualifications:

• Excellent verbal, written and interpersonal communication skills
• 2+ years’ experience managing direct reports
• Detailed knowledge of deposit account opening regulations.
• Demonstrated ability to create process and develop structure at a growing company
• Working knowledge of Microsoft Office with emphasis on Excel and Word
• Exceptional skills with technology, including the ability to problem solve when systems are not operating as intended.

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National bank of America is growing and adding an additional Encompass Administrator to the team. This position is an opportunity that will leverage your in-depth knowledge of mortgage workflows and skillsets in project management, business analysis, development, and testing for the advanced configuration and customization of Ellie Mae Encompass (LOS) and its related interfaces. This growing team works closely with the with the Bank’s lending divisions to design and build solutions to improve business processes, increase efficiency, and maintain compliance. In addition, this Encompass Administrator will contribute subject matter expertise and vision for the continuous improvement of the overall Mortgage technology systems roadmap. The Ideal candidate for this role will possess strong client-facing and communication skills.

Responsibilities: 

• Conduct systems analysis to understand the business impact of proposed system changes, develop applicable coding, build test script documents, administer test environment, release changes, and assist in reviewing system interfaces
• Participate in Encompass automation projects and development of Encompass Web.
• Work within Encompass integrations including LoanNex Pricing, LenderPrice, TPO Connect, LO Connect, Consumer Connect, Velocify, DataConnect, Connexions, and other Ellie Mae Network services
• Assist in escalated queries as Tier II or IT Help desk as necessary

Qualifications: 

• 3+ years’ experience using or supporting Encompass loan origination system preferred
• 3 years’ experience building basic knowledge with mortgage loan process, current mortgage lending laws and regulations, mortgage compliance requirements
• 3 years' JavaScript or equivalent work-based experience with Encompass Web
• 3 years’ experience working with Windows and hosted solutions such as Office 365
• Capacity to build custom input forms using advance coding
• Advanced troubleshooting and Multi-tasking
• Willingness to learn new technologies and preserve and grow your knowledge of Ellie Mae Encompass products and services and helpdesk procedures

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is looking for a professional and customer-service oriented Insurance Claims Liaison Specialist to join the Servicing Operations team. A successful candidate in this role will be able to grasp policies and regulations swiftly and explain them in a way that’s easy to understand, regardless of the audience's expertise. The ideal Insurance Claims Liaison Specialist will have strong follow-up skills, an eye for detail, problem-solving abilities, a capability to work and prioritize in a fast-paced environment, and strong verbal communication skills.

Responsibilities:

• Demonstrates the ability to communicate firm decisions clearly and empathetically, ensuring compliance with company policies and regulatory standards
• Clear, concise and timely communication and follow up with borrowers, fellow employees, and insurance providers to answer insurance and escrow related questions
• Exhibit strong listening skills with every situation, maintaining composure and professionalism
• Maintain accurate records of customer interactions and transactions
• Enter insurance policies into the database
• Place force-placed insurance as required
• Prepare, understand and explain escrow analyses to borrowers

Qualifications:

• Strong phone skills are essential, as you will spend at least 50% of your time on the phone
• Interpersonal skills, handling calls under pressure while exhibiting empathy and firmness
• Proven ability to assess daily goals and continually prioritize work
• Proficient navigation of Microsoft Word, Excel, and Outlook
• Insurance/Industry claims experience beneficial, but not required
• Bilingual (Spanish/English) is preferred but not required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America's Loan Servicing Team is looking for a professional, genial, and highly organized Insurance Specialist to ensure accurate and timely disbursement of insurance escrow funds and compliance with all regulatory guidelines.  The Insurance Specialist will work with borrowers and insurers to accurately handle our borrower’s insurance needs, providing exceptional service to all. The successful candidate will have an eye for detail, problem-solving abilities, a capability to multi-task and prioritize, and strong written and oral communication skills. The ideal candidate would enjoy working in a collaborative and supportive in-person work environment, while maintaining compliance.

Responsibilities:

• Monitor accounts to ensure insurance requirements are met
• Certify accurate data entry of insurance policies and changes
• Clearly communicate in a timely manner with borrowers, fellow employees, and insurance providers to answer insurance and escrow related questions
• Verify and perform escrow setup and maintenance, escrow tracking and verification, disbursement, and escrow analysis reporting
• Process and monitor insurance claims, handling document procurement and payouts

Qualifications:

• Engaging communication skills (telephone, e-mail, and in-person) with excellent attention to detail and follow-through
• Ability to prioritize tasks and meet deadlines in a fast-paced environment
• Proficient use of Microsoft Word, Excel, and Outlook
• Insurance or mortgage experience beneficial, but not required
• Bilingual communication, in Spanish or Portuguese, desired, but not required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is seeking a thorough and consistent Loan Disclosure Specialist. This role is responsible for ensuring accuracy in the disclosing fees associated with the loan to the borrower. A successful Loan Disclosure Specialist will have excellent attention to detail and adherence to established guidelines. 

Responsibilities:

• Responsible for accurately disclosing the fees associated with the loan to borrower's
• Orders third party services 
• Processes ACH deposits
• Provides great service for FNBA sales team and customers
• Develop and maintain knowledge of all TRID guidelines

Qualifications:

• Attention to detail
• Proven ability to prepare files accurately
• Effective communication with internal employees
• Must be able to read, examine, and organize documents
• The ability to multitask and focus in busy office environment is essential

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is looking for a Branch Manager to manage our online deposit account opening operation.  This role is responsible for managing all aspects of Online Branch including account opening, account maintenance and processing transactions to assure timely and accurate handling of transactions while driving deposit growth from online deposits. The Branch Manager will monitor daily workflow within the department to ensure that all deadlines are met and resources utilized effectively. A successful candidate will have a strong customer focus, outstanding teamwork and communication skills, and the ability to stay organized, meet deadlines, and maintain accurate records.

Responsibilities:

• Monitor and maintain the functionality of all systems related to online account opening
• Assist customers via emails, phone calls and instant messages
• Coordinate employee schedules to maintain service standards
• Meet with staff weekly, or more frequently, to discuss employee performance, feedback and define goals for the employee’s development
• Comply with all relevant regulations and follow all bank procedures
• Support branch deposit production by opening accounts in-branch as needed

Qualifications:

• Excellent verbal, written and interpersonal communication skills
• 2+ years’ experience managing direct reports
• Detailed knowledge of deposit account opening regulations.
• Demonstrated ability to create process and develop structure at a growing company
• Must have a working knowledge of Microsoft Office with emphasis on Excel and Word
• Must have exceptional skills with technology, including the ability to problem solve when systems are not operating as intended

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking a highly organized Senior Auditor to join the internal audit team. The Senior Internal Auditor is a crucial member in the Bank’s effort to identify and communicate risks affecting the organization.  First National believes that three talents make great auditors. First, they must have a natural curiosity that drives them to understand the details about whichever process they are assessing. This means they must be excellent listeners and great questioners. Secondly, they must not lose sight of key principles or the larger picture despite those details. Lastly, the auditor must be able to distinguish actual risk from what may be perceived.  The willingness and ability to communicate with staff at all levels of the organization is necessary in this position.  If these are talents of yours, regardless of your background, you will be successful at FNBA in this role.

Responsibilities

• Supervision of audit projects including planning, data collection, interviewing, completion and review of workpapers, and report writing
• Provide guidance and training to staff with less experience
• Facilitate testing of financial statement controls and compliance with FDICIA requirements
• Communicates audit results to various stakeholders as necessary
• Ensure follow up reviews on audit report findings are completed
• Engage in continuous knowledge development regarding Internal Audit and Banking

Qualifications:

• 3+ years' experience that aligns with the job responsibilities will be considered, examples of which may include:
  • Prior experience in internal or external auditing
  • Experience managing projects from start to finish
  • Internal control development, review, or testing
• Experience preparing and reviewing financial statements
• Ability to work proficiently with Microsoft Office and databases
• Strong relationship building skills
• Prior experience in Financial Services is a plus

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is seeking a Talent Acquisition Intern to join the Human Resources team for the summer of 2025. The department switched to a new Applicant Tracking System (ATS) last year and merged the data from the former ATS to the new ATS. The main project for this internship is to go through the merged data and provide summarized notes on each applicant/candidate as well as some modifications. The Talent Acquisition Intern will also have the opportunity to participate with the Talent Acquisition team in a new talent engagement process. This role requires strong attention to detail to accurately manage and summarize applicant data while maintaining a well-organized workflow.

Schedule:
Monday - Friday
35-40 hours weekly
Working hours between 8:30am-5:00pm

Responsibilities:

• Consolidate and organize merged data into clear, concise summarized notes for streamlined reference
• Collaborate with TA team to create and post social media updates for professional outlets
• Design content for talent engagement campaigns on Canva, collaborating with the Talent Acquisition team

Qualifications:

• Currently pursuing a bachelor's degree in Human Resources, junior year or higher
• Local/currently living in the Greater Lansing Area
• The ability to read through multiple details and provide an articulate summary of the information
• Experience creating simple content on Canva
• Proven ability and desire to learn new software quickly
• Demonstrates a high level of integrity and respect for confidential data

What you will gain:

• Immersive experience in an organization during the internship
• Exposure to the organization's hiring process
• Exposure to using and navigating an applicant tracking system (ATS)
• The ability to build professional relationships during internship

Employee benefits

• Adjustable desks that can be raised or lowered to sit or stand
• Complimentary snacks