First National Bank of America’s Loan Servicing Team is looking for a professional, friendly, and highly organized Administrative Assistant with excellent communication skills and a friendly, warm demeanor. This position will provide support to all of First National’s Operations at our office at 2525 Showtime Dr.

This role involves greeting visitors, scheduling meetings, ordering office supplies, coordinating luncheons, and performing other clerical tasks to ensure smooth office operations.  The Administrative Assistant will interact with visitors, employees, delivery drivers and staff at our Lansing office, often as a first point of contact. A positive attitude and people skills will be critical to making a great first impression on our visitors!

Monday-Friday, 8:00 AM - 5:00 PM (40 hours/week)

Responsibilities:

• Greet visitors, mail carriers and employees with a friendly greeting upon arrival and departure
• Clean and upkeep common areas of the 2525 Showtime Dr Location
• Order and stock office supplies for employees
• Plan off-site meetings for management
• Coordinate on-site lunches for meetings
• Onboarding assistance for new employees
• Performs other job duties assigned by supervisor including, but not limited to the above-mentioned responsibilities

Qualifications:

• Strong communication skills including telephone, e-mail, in-person interactions and follow-through
• Ability to prioritize tasks and meet deadlines in a fast-paced environment
• Technical proficiency, use of Microsoft Word, Excel, and Outlook
• Attention to detail
• Friendly demeanor to visitors, staff and vendors

This position requires regular movement throughout the building and the capability to lift objects weighing up to 15 lbs as part of daily tasks.

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is hiring an analytical and organized Bilingual Customer Experience Representative to join our call center team. We are willing to train candidates who possess exceptional communication and customer service skills, regardless of their prior work experience. A successful candidate will be goal-driven, customer-focused, and thrive in a fast-paced environment, contributing as a valued member of the team. The Bilingual Customer Experience Representative will work with a dedicated group of people committed to helping our customers. This role involves handling a variety of situations that require excellent customer service skills.

Compensation includes an hourly wage plus the opportunity to earn monthly incentive pay based on results.

The shift schedule for this position is 8:30am-5:30pm.

Responsibilities:

• Answer incoming calls and other communications from loan customers and others, assisting them with their varied inquiries
• Resolve our loan customers’ requests timely and professionally
• Engage in outbound calls to provide exceptional service and follow up for our customers
• Create and maintain appropriate customer records

Qualifications:

• Bilingual in English/Spanish required
• Engaging communication over the phone and in writing
• Ability to handle multiple priorities simultaneously and autonomously
• Basic computer skills, including Microsoft Office, Outlook, and the internet
• Exhibit strong detail orientation

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
  
  

First National Bank of America is seeking customer-focused Bilingual Support Specialist to build positive relationships with both English and Spanish-speaking customers who are seeking home ownership.  In this role, you are the front line for all new mortgage inquiries received through multiple channels such as phone, email and request forms. You will be responsible for uncovering client needs, building rapport and gathering important, sensitive information to determine if a client qualifies for our products. If you have a passion for serving Spanish-speaking communities, have the drive to exceed customer expectations, we welcome you to apply to join the First National team!

Compensation includes an hourly wage plus the opportunity to earn monthly commissions based on results.

Responsibilities:

• Manage a large volume of incoming calls with a high level of urgency, professionalism and product knowledge
• Educating clients to prepare for the home buying process
• Performing in a team-oriented environment
• Document all customer communications accurately
• Regular follow up

No mortgage experience? No problem! We provide in-house training to all of our Bilingual Support Specialists focused on delivering a thorough understanding of all aspects needed to set them up for success.

Qualifications:

• Patience, empathy, enthusiasm and exceptional bilingual English/Spanish communication skills are an absolute must.
• Customer service experience
• Time management and organizational skills to support working in a demanding, fast-paced environment
• Ability to meet goals and objectives efficiently
• Ability to learn and work with various business software

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is hiring an analytical and organized Customer Experience Representative to join our call center team.  We are willing to train candidates who possess exceptional communication and customer service skills, regardless of their prior work experience. A successful candidate will be goal-driven, customer focused and thrive in a fast-paced environment, contributing as a valued member of the team.  The Customer Experience Representative will work with a dedicated group of people committed to helping our customers. This role will be handling many different situations that will require your great customer service skills.

Compensation includes an hourly wage plus the opportunity to earn monthly incentive pay based on results.

Responsibilities:

• Answer incoming calls and other communications from loan customers and others, assisting them with their varied inquiries
• Resolve our loan customers’ requests timely and professionally
• Engage in outbound calls to provide exceptional service and follow up for our customers
• Create and maintain appropriate customer records

Qualifications:

• Engaging communication over the phone and in writing
• Ability to handle multiple priorities simultaneously and autonomously
• Basic computer skills, including Microsoft Office, Outlook, and the internet
• Exhibit strong detail orientation
• Bilingual in English/Spanish desired but not required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is seeking a talented and self-motivated Graphic Designer to join our team. The ideal candidate will be a creative professional with a strong foundation in design principles, exceptional technical, interpersonal and communication skills, with the ability to collaborate effectively in a team environment. The Graphic Designer position requires proficiency in managing and maintaining WordPress websites, basic HTML/CSS knowledge, and experience in both digital and print media. The successful candidate will be a self-starter with a proactive mindset with the ability to work independently, and an eagerness to contribute to the success of the bank’s brand and communication goals.

Responsibilities:

• Design and produce visually compelling materials for digital and print media, including social media graphics, website content, advertisements, brochures, and more
• Utilize basic HTML and CSS skills to make minor website customizations and troubleshoot design issues
• Collaborate with marketing and production teams to ensure designs align with brand standards and effectively communicate product offerings
• Develop a strong understanding of all bank products to create informed and impactful designs
• Receive and incorporate constructive criticism to refine designs and meet project objectives
• Proactively identify and implement design improvements across various platforms with minimal supervision
• Stay up-to-date with design trends, tools, and technologies to ensure creative output remains fresh and effective

Qualifications:

• Proficiency in Adobe Creative Cloud (Photoshop, Illustrator, Acrobat, and InDesign) and experience with Microsoft PowerPoint and Canva.
• Strong attention to detail, organizational skills, and the ability to manage multiple projects simultaneously.
• Open to feedback and willing to adjust designs based on team input and direction.
• Knowledge of SEO and web performance best practices preferred
• Experience designing for financial institutions or regulated industries preferred
• Experience with motion graphics or video editing tools like Adobe After Effects or Premiere Pro preferred

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is looking for a professional and customer-service oriented Insurance Claims Liaison Specialist to join the Servicing Operations team. A successful candidate in this role will be able to grasp policies and regulations swiftly and explain them in a way that’s easy to understand, regardless of the audience's expertise. The ideal Insurance Claims Liaison Specialist will have strong follow-up skills, an eye for detail, problem-solving abilities, a capability to work and prioritize in a fast-paced environment, and strong verbal communication skills.

Responsibilities:

• Demonstrates the ability to communicate firm decisions clearly and empathetically, ensuring compliance with company policies and regulatory standards
• Clear, concise and timely communication and follow up with borrowers, fellow employees, and insurance providers to answer insurance and escrow related questions
• Exhibit strong listening skills with every situation, maintaining composure and professionalism
• Maintain accurate records of customer interactions and transactions
• Enter insurance policies into the database
• Place force-placed insurance as required
• Prepare, understand and explain escrow analyses to borrowers

Qualifications:

• Strong phone skills are essential, as you will spend at least 50% of your time on the phone
• Interpersonal skills, handling calls under pressure while exhibiting empathy and firmness
• Proven ability to assess daily goals and continually prioritize work
• Proficient navigation of Microsoft Word, Excel, and Outlook
• Insurance/Industry claims experience beneficial, but not required
• Bilingual (Spanish/English) is preferred but not required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America's Loan Servicing Team is looking for a professional, genial, and highly organized Insurance Specialist to ensure accurate and timely disbursement of insurance escrow funds and compliance with all regulatory guidelines.  The Insurance Specialist will work with borrowers and insurers to accurately handle our borrower’s insurance needs, providing exceptional service to all. The successful candidate will have an eye for detail, problem-solving abilities, a capability to multi-task and prioritize, and strong written and oral communication skills. The ideal candidate would enjoy working in a collaborative and supportive in-person work environment, while maintaining compliance.

Responsibilities:

• Monitor accounts to ensure insurance requirements are met
• Certify accurate data entry of insurance policies and changes
• Clearly communicate in a timely manner with borrowers, fellow employees, and insurance providers to answer insurance and escrow related questions
• Verify and perform escrow setup and maintenance, escrow tracking and verification, disbursement, and escrow analysis reporting
• Process and monitor insurance claims, handling document procurement and payouts

Qualifications:

• Engaging communication skills (telephone, e-mail, and in-person) with excellent attention to detail and follow-through
• Ability to prioritize tasks and meet deadlines in a fast-paced environment
• Proficient use of Microsoft Word, Excel, and Outlook
• Insurance or mortgage experience beneficial, but not required
• Bilingual communication, in Spanish or Portuguese, desired, but not required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is seeking customer focused candidates to contact our borrowers regarding their past due mortgage accounts. We are willing to train candidates with exceptional communication skills as well as customer service skills, regardless of their prior work experience. A successful Mortgage Collector will be goal-driven and can thrive in a fast paced environment, contributing as a valued member of the team.

Compensation includes an hourly wage plus the opportunity to earn monthly incentive pay based on results.

We can offer a flexible part-time schedule of both day and evening hours. Required to work at least one Saturday per month. 

Location: On-site in our Lansing, MI office

Responsibilities:

• Initiating and receiving incoming and outgoing phone calls
• Establishing repayment schedules
• Facilitating receipt of payments via ACH and other methods
• Confirming data on the customer's account
• Achieving the departmental delinquency goals

Bilingual (English/Spanish) preferred, but not required.

Employee benefits

• Discounted childcare
• Pet Insurance
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand
• Complimentary snacks

First National Bank of America is seeking a highly organized Senior Auditor to join the internal audit team. The Senior Internal Auditor is a crucial member in the Bank’s effort to identify and communicate risks affecting the organization.  First National believes that three talents make great auditors. First, they must have a natural curiosity that drives them to understand the details about whichever process they are assessing. This means they must be excellent listeners and great questioners. Secondly, they must not lose sight of key principles or the larger picture despite those details. Lastly, the auditor must be able to distinguish actual risk from what may be perceived.  The willingness and ability to communicate with staff at all levels of the organization is necessary in this position.  If these are talents of yours, regardless of your background, you will be successful at FNBA in this role.

Responsibilities

• Supervision of audit projects including planning, data collection, interviewing, completion and review of workpapers, and report writing
• Provide guidance and training to staff with less experience
• Facilitate testing of financial statement controls and compliance with FDICIA requirements
• Communicates audit results to various stakeholders as necessary
• Ensure follow up reviews on audit report findings are completed
• Engage in continuous knowledge development regarding Internal Audit and Banking

Qualifications:

• 3+ years' experience that aligns with the job responsibilities will be considered, examples of which may include:
  • Prior experience in internal or external auditing
  • Experience managing projects from start to finish
  • Internal control development, review, or testing
• Experience preparing and reviewing financial statements
• Ability to work proficiently with Microsoft Office and databases
• Strong relationship building skills
• Prior experience in Financial Services is a plus

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

The Training and Development Manager oversees training programs that enhance the skills and knowledge of First National employees. This includes consulting and advising with internal stakeholders and assessing learning needs of the departments. The role requires a strategic thinker with a passion for fostering employee growth and ensuring that training initiatives align with organizational goals. The Training and Development Manager is responsible for the supervision of the curriculum, trainers, and department relations. In addition, they provide instructional coaching, support, development, needs-based training and guidance for best-practices, compliance support, and quality assurance for their team.

• Design, implement and evaluate training programs
• Lead, coach and develop a high performing training team
• Coordinate and structure onboarding and appropriate learning paths for new hires
• Work with Subject Matter Experts (SMEs) to structure training content
• Designs, develops and implements employee career pathing framework
• Oversees the design, development and execution of leadership development initiatives
• Conducts learning needs assessments to determine measures required to enhance employee job performance and business performance
• Consults and advises with management
• Develops and establishes measurable metrics for training programs, designing and conducting assessments to determine if training outcomes align with these standards, and reporting the effectiveness of programs in meeting organizational objectives

Qualifications:

• Instructional design experience
• Organized, engagement with team
• Strong understanding of learning methodologies, adult learning principles, and instructional design concepts
• Preferred: Experience leading a corporate learning and development program or department.
• 3+ years of experience in adult learning, including content and program development, people management, and training in a business environment.
• Ability and willingness to commute to FNBA’s headquarters in East Lansing, MI to work onsite daily, Monday through Friday

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand