First National Bank of America is seeking an efficient and organized Appraisal Coordinator to join the team. The appraisal team works directly with evaluators, appraisers and coordinates the ordering of both commercial and residential appraisals and evaluations on behalf of the bank’s production groups. Primary responsibilities for the Appraisal Coordinator include providing timely and professional turnaround of appraisal and evaluation orders. 

Responsibilities:

• Order evaluations and appraisals from 3rd party appraisal management companies
• Review and analyze submitted appraisals for accuracy, completeness, and compliance with internal and regulatory guidelines to minimize property risk factors
• Prepares and completes all required paperwork and forms in a timely and accurate manner
• Signs off on appraisal conditions in a timely manner set by management
• Works with staff, management and the Appraisal Management Company to find solutions for any appraisals that are delayed
• Effectively communicate appraisal underwriting decisions with processors and production staff
• Maintain high level of customer service and communication both internally and externally

Qualifications:

• Proven customer service aptitude
• Strong communication and organizational skills
• Be proficient in the use of Microsoft Excel and Word
• Experience with appraisals highly desired

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is hiring an analytical and organized Bilingual Customer Experience Representative to join our call center team. We are willing to train candidates who possess exceptional communication and customer service skills, regardless of their prior work experience. A successful candidate will be goal-driven, customer-focused, and thrive in a fast-paced environment, contributing as a valued member of the team. The Bilingual Customer Experience Representative will work with a dedicated group of people committed to helping our customers. This role involves handling a variety of situations that require excellent customer service skills.

Compensation includes an hourly wage plus the opportunity to earn monthly incentive pay based on results.

The shift schedule for this position is 8:30am-5:30pm.

Responsibilities:

• Answer incoming calls and other communications from loan customers and others, assisting them with their varied inquiries
• Resolve our loan customers’ requests timely and professionally
• Engage in outbound calls to provide exceptional service and follow up for our customers
• Create and maintain appropriate customer records

Qualifications:

• Bilingual in English/Spanish required
• Engaging communication over the phone and in writing
• Ability to handle multiple priorities simultaneously and autonomously
• Basic computer skills, including Microsoft Office, Outlook, and the internet
• Exhibit strong detail orientation

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
  
  

First National Bank of America is seeking customer-focused Bilingual Support Specialist to build positive relationships with both English and Spanish-speaking customers who are seeking home ownership.  In this role, you are the front line for all new mortgage inquiries received through multiple channels such as phone, email and request forms. You will be responsible for uncovering client needs, building rapport and gathering important, sensitive information to determine if a client qualifies for our products. If you have a passion for serving Spanish-speaking communities, have the drive to exceed customer expectations, we welcome you to apply to join the First National team!

Compensation includes an hourly wage plus the opportunity to earn monthly commissions based on results.

Responsibilities:

• Manage a large volume of incoming calls with a high level of urgency, professionalism and product knowledge
• Educating clients to prepare for the home buying process
• Performing in a team-oriented environment
• Document all customer communications accurately
• Regular follow up

No mortgage experience? No problem! We provide in-house training to all of our Bilingual Support Specialists focused on delivering a thorough understanding of all aspects needed to set them up for success.

Qualifications:

• Patience, empathy, enthusiasm and exceptional bilingual English/Spanish communication skills are an absolute must.
• Customer service experience
• Time management and organizational skills to support working in a demanding, fast-paced environment
• Ability to meet goals and objectives efficiently
• Ability to learn and work with various business software

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is actively looking for a self-driven Correspondent Loan Coordinator to become part of our dynamic team. In this capacity, the individual will play a key role in facilitating communication between our Sales and Due Diligence departments, ensuring timely responses to lender inquiries. The ideal candidate will demonstrate the ability to work independently and be a valuable team player, consistently approaching interactions with external and internal customers with a proactive and helpful attitude.

Responsibilities:

• Review mortgage loan applications to ensure accuracy and completeness, validate data to determine information matches provided documents
• Communicate with loan partners via phone and email
• Examine loan commitments for accuracy and completeness, work between loan origination partners and banks due diligence staff to secure any documents needed to purchase the loan
• Assist lenders struggling to maintaining FNBA quick paced turn times and loan purchasing
• Meet all departmental goals for productivity, quality, and turnaround time
• Remain up to date and knowledgeable on all of FNBA’s policies and procedures

Qualifications:

• Strong organizational skills
• Ability to work independently, but interact in team-oriented environment
• Self-motivated with ability to work in a fast paced operations center while practicing sound lending judgment
• Communicate effectively in written and verbal forms

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is hiring an analytical and organized Customer Experience Representative to join our call center team.  We are willing to train candidates who possess exceptional communication and customer service skills, regardless of their prior work experience. A successful candidate will be goal-driven, customer focused and thrive in a fast-paced environment, contributing as a valued member of the team.  The Customer Experience Representative will work with a dedicated group of people committed to helping our customers. This role will be handling many different situations that will require your great customer service skills.

Compensation includes an hourly wage plus the opportunity to earn monthly incentive pay based on results.

Responsibilities:

• Answer incoming calls and other communications from loan customers and others, assisting them with their varied inquiries
• Resolve our loan customers’ requests timely and professionally
• Engage in outbound calls to provide exceptional service and follow up for our customers
• Create and maintain appropriate customer records

Qualifications:

• Engaging communication over the phone and in writing
• Ability to handle multiple priorities simultaneously and autonomously
• Basic computer skills, including Microsoft Office, Outlook, and the internet
• Exhibit strong detail orientation
• Bilingual in English/Spanish desired but not required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is looking for a professional and customer-service oriented Insurance Claims Liaison Specialist to join the Servicing Operations team. A successful candidate in this role will be able to grasp policies and regulations swiftly and explain them in a way that’s easy to understand, regardless of the audience's expertise. The ideal Insurance Claims Liaison Specialist will have strong follow-up skills, an eye for detail, problem-solving abilities, a capability to work and prioritize in a fast-paced environment, and strong verbal communication skills.

Responsibilities:

• Demonstrates the ability to communicate firm decisions clearly and empathetically, ensuring compliance with company policies and regulatory standards
• Clear, concise and timely communication and follow up with borrowers, fellow employees, and insurance providers to answer insurance and escrow related questions
• Exhibit strong listening skills with every situation, maintaining composure and professionalism
• Maintain accurate records of customer interactions and transactions
• Enter insurance policies into the database
• Place force-placed insurance as required
• Prepare, understand and explain escrow analyses to borrowers

Qualifications:

• Strong phone skills are essential, as you will spend at least 50% of your time on the phone
• Interpersonal skills, handling calls under pressure while exhibiting empathy and firmness
• Proven ability to assess daily goals and continually prioritize work
• Proficient navigation of Microsoft Word, Excel, and Outlook
• Insurance/Industry claims experience beneficial, but not required
• Bilingual (Spanish/English) is preferred but not required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America's Loan Servicing Team is looking for a professional, genial, and highly organized Insurance Specialist to ensure accurate and timely disbursement of insurance escrow funds and compliance with all regulatory guidelines.  The Insurance Specialist will work with borrowers and insurers to accurately handle our borrower’s insurance needs, providing exceptional service to all. The successful candidate will have an eye for detail, problem-solving abilities, a capability to multi-task and prioritize, and strong written and oral communication skills. The ideal candidate would enjoy working in a collaborative and supportive in-person work environment, while maintaining compliance.

Responsibilities:

• Monitor accounts to ensure insurance requirements are met
• Certify accurate data entry of insurance policies and changes
• Clearly communicate in a timely manner with borrowers, fellow employees, and insurance providers to answer insurance and escrow related questions
• Verify and perform escrow setup and maintenance, escrow tracking and verification, disbursement, and escrow analysis reporting
• Process and monitor insurance claims, handling document procurement and payouts

Qualifications:

• Engaging communication skills (telephone, e-mail, and in-person) with excellent attention to detail and follow-through
• Ability to prioritize tasks and meet deadlines in a fast-paced environment
• Proficient use of Microsoft Word, Excel, and Outlook
• Insurance or mortgage experience beneficial, but not required
• Bilingual communication, in Spanish or Portuguese, desired, but not required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America is seeking customer focused candidates to contact our borrowers regarding their past due mortgage accounts. We are willing to train candidates with exceptional communication skills as well as customer service skills, regardless of their prior work experience. A successful Mortgage Collector will be goal-driven and can thrive in a fast paced environment, contributing as a valued member of the team.

Compensation includes an hourly wage plus the opportunity to earn monthly incentive pay based on results.

We can offer a flexible part-time schedule of both day and evening hours. Required to work at least one Saturday per month. 

Location: On-site in our Lansing, MI office

Responsibilities:

• Initiating and receiving incoming and outgoing phone calls
• Establishing repayment schedules
• Facilitating receipt of payments via ACH and other methods
• Confirming data on the customer's account
• Achieving the departmental delinquency goals

Bilingual (English/Spanish) preferred, but not required.

Employee benefits

• Discounted childcare
• Pet Insurance
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand
• Complimentary snacks

First National Bank of America is seeking a highly organized Senior Auditor to join the internal audit team. The Senior Internal Auditor is a crucial member in the Bank’s effort to identify and communicate risks affecting the organization.  First National believes that three talents make great auditors. First, they must have a natural curiosity that drives them to understand the details about whichever process they are assessing. This means they must be excellent listeners and great questioners. Secondly, they must not lose sight of key principles or the larger picture despite those details. Lastly, the auditor must be able to distinguish actual risk from what may be perceived.  The willingness and ability to communicate with staff at all levels of the organization is necessary in this position.  If these are talents of yours, regardless of your background, you will be successful at FNBA in this role.

Responsibilities

• Supervision of audit projects including planning, data collection, interviewing, completion and review of workpapers, and report writing
• Provide guidance and training to staff with less experience
• Facilitate testing of financial statement controls and compliance with FDICIA requirements
• Communicates audit results to various stakeholders as necessary
• Ensure follow up reviews on audit report findings are completed
• Engage in continuous knowledge development regarding Internal Audit and Banking

Qualifications:

• 3+ years' experience that aligns with the job responsibilities will be considered, examples of which may include:
  • Prior experience in internal or external auditing
  • Experience managing projects from start to finish
  • Internal control development, review, or testing
• Experience preparing and reviewing financial statements
• Ability to work proficiently with Microsoft Office and databases
• Strong relationship building skills
• Prior experience in Financial Services is a plus

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America has an opening for a customer-focused Service Desk Technician. This position requires above average attention to details, concern for the exact correctness of work, and strong commitment to tasks completed on time. The Service Desk Technician will respond to incoming support tickets and phone calls providing exceptional IT support to FNBA employees and other internal IT teams.

Responsibilities:

• Provide Help Desk Support and Resolve problems to the end user's satisfaction
• Monitor/Respond promptly to requests received thru the IT Service Desk portal
• Troubleshoot help desk tickets
• Setup and configure workstations
• Assist in department projects

Qualifications:

• Familiarity taking work from a support queue and prioritizing different tasks
• Experience providing customer service with a strong focus on effective communication
• Effectively able to document work
• Proven ability to work cohesively in a team setting
• Ability to learn quickly and possess a strong drive for continuous learning

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand